Delivery & Shipping Shipping Rates & Delivery Canada Standard Shipping Delivery Times Do I need to be there for the delivery? …. Why is my order late? …. Help - I'm missing items from my order! …. Why was my order cancelled? …. Can I cancel or change my order? …. Can I exchange my order? …. Some items were damaged while in transit …. I received incorrect items …. How long does it take to process my order? ….